TTISORALUXE – REFUND, RETURN & SHIPPING POLICY

GENERAL POLICY

1. No Return / No Refund

All orders are final once confirmed and shipped.
We do not offer returns or refunds.

2. Exchange Available

Exchange is only applicable for items damaged during unboxing.

3. Unboxing Video Required

Customers must record a full unboxing video (without cuts or pauses)
This is mandatory proof for any damage claim.

4. Exchange Eligibility

Only damaged items during unboxing are eligible for exchange

Not Covered:

• Wear & tear
• Size issues
• Color variation due to lighting/screen settings
• Change of mind
• Improper handling after delivery

5. We’re Here to Help

If your item arrives damaged, please contact us immediately with your unboxing video for assistance.

INTERNATIONAL SHIPPING POLICY

6. International Shipping & Customs

For international orders:

• Customs duties, import taxes, VAT or clearance charges may apply
• Charges depend on the destination country’s regulations

7. DDU / DDP Shipping Terms

International shipments may be processed under:

• DDU (Delivered Duty Unpaid)
• DDP (Delivered Duty Paid)

This depends on courier availability and destination country policies

8. Partial Shipping Payment

• Only a portion of shipping charges may be collected at checkout
• Remaining charges (customs duties, import taxes, clearance fees)
  must be paid directly to the courier at the time of delivery

9. Customer Responsibility

Customers are responsible for:

• Cooperating with customs procedures
• Providing required documents
• Ensuring timely payment of duties and taxes

10. Failed Delivery / Return to Sender

If an order is returned due to:

• Unpaid customs charges
• Failed delivery attempts
• Customer refusal

➡️ Shipping charges and return fees are non-refundable

UAE ORDERS POLICY

11. UAE Orders

• The above international customs and duty policies do not apply to UAE orders
• UAE customers may not be required to pay additional customs duty charges unless specifically mentioned
• Orders are processed as per UAE shipping regulations

THANK YOU

Thank you for shopping with us ❤️
Your trust means everything to us.

🌐 www.tisoraluxe.ae