By placing an order with TisoraLuxe, you agree to the following terms and conditions:

1. Order Finality

All orders are final once confirmed. We do not offer returns or refunds on any purchases.

2. Exchange Policy

• Exchanges are only applicable for items damaged during unboxing.
• No exchanges will be provided for any other reason.

3. Unboxing Requirement

• Customers must record a full unboxing video (without cuts or pauses).
• This video is mandatory proof for any damage claim.

4. Eligibility for Exchange

Only items damaged during unboxing are eligible. The following are not covered:

• Wear & tear
• Size or fit issues
• Color variations due to lighting/screen settings
• Change of mind
• Improper handling after delivery

5. Customer Support

If your item arrives damaged, please contact us immediately with your unboxing video for assistance.

Shipping & Delivery

6. International Shipping

• Orders shipped outside UAE may be subject to customs duties, import taxes, and VAT as per destination country laws.
• These charges are the customer’s responsibility.

7. DDU / DDP Terms

• International orders may be shipped under:
  
  • DDU (Delivered Duty Unpaid) – customer pays duties on arrival
  • DDP (Delivered Duty Paid) – duties included where applicable
• Terms depend on courier availability and destination.

8. Payment Terms

• Full payment is required at checkout.
• Any additional customs or clearance charges must be paid directly to the courier upon delivery.

9. Customs Responsibility

Customers are responsible for:

• Providing accurate shipping details
• Completing any required documentation
• Paying applicable duties/taxes to ensure smooth delivery

10. Failed Delivery / Return to Sender

If a shipment is returned due to:

• Unpaid customs charges
• Incorrect address
• Customer refusal

The customer will be responsible for shipping fees and return charges.